Terms and Conditions

1. General Terms

Welcome to Katyayani Creations. These terms and conditions outline the rules and regulations for the use of Katyayani Creations' Website, located at www.katyayani-creations.com and www.katyayani-creations.in.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Katyayani Creations if you do not agree to take all of the terms and conditions stated on this page.

2. Website Use

2.1 Acceptable Use

You may use our website for lawful purposes only. You agree to use the website only for purposes that are permitted by:

• These Terms and Conditions
• Any applicable law, regulation or generally accepted practices or guidelines

2.2 Prohibited Use

You must not use our website:

• In any way that breaches any applicable local, national or international law or regulation
• To transmit any unsolicited or unauthorized advertising or promotional material
• To impersonate any person, or misrepresent your identity
• In any way that infringes upon the rights of others
• To introduce viruses, trojans, worms, or other harmful material

3. Products and Services

3.1 Product Information

We have made every effort to display the colors, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colors of the products.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product.

3.3 Handcrafted Nature

Many of our products are handcrafted, which means each piece is unique. Minor variations in color, size, and design are natural characteristics of handmade items and should not be considered as defects.

4. Ordering and Payment

4.1 Order Process

When you place an order through our website, you will receive an email confirmation acknowledging receipt of your order. This email confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

4.2 Order Acceptance

We reserve the right to accept or decline your order for any reason at any time after receipt. We may require additional verifications or information before accepting any order.

4.3 Pricing

All prices displayed on our website are in Indian Rupees (INR) and are subject to change without notice. Prices are inclusive of applicable taxes unless otherwise stated.

4.4 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets
• Cash on Delivery (where available)

5. Shipping and Delivery

5.1 Shipping Policy

We aim to dispatch all orders within 2-3 business days of order confirmation. Delivery times vary based on your location and typically range from 3-7 business days for domestic orders.

5.2 Shipping Charges

Shipping charges are calculated based on the weight of your order and delivery location. Free shipping may be available for orders above a certain value, as indicated on our website.

5.3 Delivery Issues

If you experience any issues with delivery, please contact us immediately. We are not responsible for delays caused by shipping carriers or circumstances beyond our control (force majeure events).

6. Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 7 days of delivery, subject to the following conditions:

• Products must be unused, unwashed, and in original packaging
• Products must include all tags, accessories, and documentation
• Customized or personalized products are not eligible for return
• Products marked as "Final Sale" cannot be returned

6.2 Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to your original payment method.

6.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damaged item. We will arrange for a replacement or full refund, including shipping costs.

7. Intellectual Property

7.1 Copyright

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Katyayani Creations or its content suppliers and is protected by Indian and international copyright laws.

7.2 Trademarks

Katyayani Creations and related logos are trademarks of Katyayani Creations. You may not use these trademarks without our prior written permission.

7.3 User Content

By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

8. Limitation of Liability

To the maximum extent permitted by law, Katyayani Creations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or alteration of your transmissions or data
• Any third party conduct or content on our website
• Any other matter relating to our website or services

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in India.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new Terms and Conditions.

We encourage you to review these Terms and Conditions periodically to stay informed about any updates.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: